She asked us to fill out some documents, told me to write down the name of my boyfriend and his contact information so that he could charge things to the room and was surprised to find out he was actually my husband. She asked us how long we'd been married, if we had stayed at MGM before, and if we had any kids. We told her it was our babymoon and that we were expecting our first child in August. She chatted away as she clicked through her computer to get us all checked in. While she was typing, I figured I'd ask to see if there was any way we could get a room on a higher floor. I'd stayed there before in a room on a lower level and was surprised how much road noise you could hear from our room. As I asked, Dan piped in and added "or if you have any free upgrades" . . .
I was totally expecting her to say she didn't have an upgrade but could get us a good floor, when she started to smile and actually thanked us for asking about an upgrade. She walked away for a minute, handed a piece of paper to her manager and came back to the desk explaining the manager would take a look and be with us shortly. As we waited, for what seemed like way longer than I figured a simple upgrade would take, the front desk lady chatted with us about the weather, Calvin Harris who was apparently checking in behind us, and the fact that Taylor Swift and him were dating and how we well she had done at a recent awards show. The whole time I was just thinking how much time this was taking and that I didn't think a simple upgrade would need this long to get approved.
Finally the manager was finished. She handed the hotel attendant our room number and she turned to us and smiled. She told us she was sure we'd like our room and that she wouldn't tell us what we were given but that she would let us be surprised. We thanked her, headed to the elevators and to our room. We figured we'd just been given a corner room that was a little larger or a better view when we realized our room was at the very end of the long halls of the MGM hotel. But much to our surprise, we were given the most expensive suite in the hotel. At $2500 a night, on a weeknight, this room was amazing!!! We were in awe of where WE were getting to stay and how the heck we were given such a nice room.
This is the view we opened our room door to . . . at first glance, we knew we'd been given a HUGE upgrade
The living room area of the suite
So what do I think helped us get the upgrade? Besides the fact that we've had other completely crazy vacations like our honeymoon or our second honeymoon and it was about time for us to have a good traveling experience, well I think there were a few things that worked in our favor.
We checked in at 11pm at night, so the hotel knew what rooms were booked and being used for the night and how much vacancy they had. We didn't plan our arrival time around the possibility of an upgrade, but I definitely think your chances are better the later in the day it gets. We were also checking in on a Tuesday night and only staying for two nights so the hotel didn't have to give up a room on a weekend night that would be in higher demand or more expensive.
Become A Loyalty Member
It's free to sign up for either the M Life card or the Total Rewards card for the different hotels and it helps to track your points and where and when you've stayed in Vegas. This was my third time staying at MGM and it never hurts for the hotel to see you've come back several times. You can use your loyalty card when gambling, eating at restaurants and anytime you purchase something at one of those hotels. As your points add up, hotels are more likely to offer you upgrades or send you special offers. Its free for you and gets you discounts . . . a win/win in my book! And you don't have to have a million points either. Dan proved this by only having 4 points when he checked the balance on his card. Clearly we're high rollers.
Okay so maybe this had nothing to do with us getting an upgrade, but I'll let myself think that it helped that we were a young couple celebrating our first child. But don't think you have to be all dressed up and fancy. I proved this by wearing a t-shirt and jeans with my hair up and looking exhausted an pregnant after working all day and then traveling. But we are a young cute married couple and I am pregnant so I'm sure that helped. Don't burst my bubble, okay?
As soon as Dan asked if they had any room upgrades, the attendant thanked us. If you don't ask, you'll never know if they have anything and they probably won't just give you something if you don't ask. You won't always get an upgrade, but it's sure worth it for the times that they do. When we switched hotels later in the week we asked for an upgrade but were told there weren't any, but instead were given the choice on which side of the hotel we were on and given a higher floor. So it pays to ask.
So there you have it. Maybe what worked for us will work for you, or maybe we hit the one in a million jackpot the night we checked in. Either way, it's a fun memory to have and always worth asking when you're checking in! Do you have any awesome upgrade stories or tips? Please share any tips you have, because now that we've lived like a celebrity, we've become pretty spoiled and might not be able to travel the same ever again!